Forgotten your Password?

Every week we receive calls on the Helpdesk because people have forgotten their Password.

So here’s how to fix the problem in our three main packages (you need to be a Supervisor or Administrator in order to do the following):-

Time Manager – Go to Setup > Staff > Maintain Staff > Find the relevant entry in this list and click on Clear Pwd (right-hand side of screen).

The Password for this member of staff has now been reset back to the same as the LogIn.

Profess – Go to File > System Settings> Browse Users.  Find the relevant entry in the list and click on change and note the settings – Name, User Group, etc.  Now close the screen and click on Delete to remove the entry.  Click on Insert and set it up again.  OK to save.   The Password for this member of staff has now been reset back to the same as the LogIn.

Time Companion – In the Main Menu of Profess, go to Staff > Staff Browse.  Find the relevant entry in the list and click on Change.  Go to the Security tab and click on Clear Staff PW (right-hand side of screen).  OK to save.  The Password for this member of staff has now been reset back to the same as the LogIn.